Returns and Refunds
At dehaoutlet.com, we strive to ensure your complete satisfaction with every purchase. If you’re not entirely happy with your order, you may return eligible items for a refund or exchange within 30 days of delivery.
Return Policy
To be eligible for a return, items must be unused, in their original packaging, and in the same condition as when you received them. Some products, such as perishable goods or personalized items, may not be returned unless defective.
How to Initiate a Return
- Log in to your account on dehaoutlet.com and navigate to the “Order History” section.
- Select the item(s) you wish to return and follow the prompts to generate a return authorization.
- Pack the item securely, including all original tags and packaging, and ship it back using the provided return label.
Refund Process
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed automatically to your original payment method within 5-7 business days.
Exchanges
If you need a different size or color, you may request an exchange by following the same return process. Exchanges are subject to product availability.
Non-Returnable Items
Certain items, including but not limited to clearance sale products, intimate apparel, and customized goods, cannot be returned unless they arrive damaged or defective.
Shipping Costs
Return shipping costs are the responsibility of the customer unless the return is due to an error on our part (e.g., wrong item shipped).
For more details, please visit our Help Center.